Printopo subscriptions are sold by FastSpring, our authorized reseller and Merchant of Record. Your order confirmation and receipts come from FastSpring, and refunds are issued through FastSpring to your original payment method.
You can cancel at any time — no notice period, no questions asked:
Cancellation stops all future charges. Your plan remains active until the end of the period you have already paid for, then your account returns to the Free plan. Your account, preferences and history are not deleted by canceling.
First purchase: if the Service does not work for you, tell us within 14 days of your first payment and we will refund it in full.
Renewals: if a subscription renews and you have not used the Service in the new period, request a refund of that renewal within 14 days and we will issue it.
Service failures: if generations repeatedly fail due to a fault on our side, we will — at your choice — extend your period, restore your allowance, or refund the affected period.
We reserve the right to decline refunds where usage indicates abuse (for example, consuming a large share of a period’s allowance and then requesting a refund of that period, repeatedly). Nothing in this policy limits the statutory rights you may have as a consumer in your country of residence, including in the EU, UK and Japan.
Reach us through our contact form using your account email, including the FastSpring order reference from your receipt. You can also contact FastSpring directly via the link in your order confirmation. Approved refunds are processed by FastSpring, typically within 5–10 business days depending on your payment provider.